Privacy Policy

PANHANDLE CROSSFIT GROUP, LLC

Effective Date:

January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

PANHANDLE CROSSFIT GROUP, LLC

("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept

strictly confidential and used solely for direct communication regarding your orders, scheduling, or services.

1. Information We Collect

Personal Information:

Name, email address, phone number, physical addressPayment information when you make a purchase or paymentCommunication consent and opt-in timestamps for SMS or email

Non-Personal Information:

IP address, browser type, device details

Website usage patterns and analytics

Cookies and similar tracking technologies

Customer Communication:

Records of inquiries, sign-ups, and support requests

2. How We Use Your Information

We use collected data to:

Process and fulfill orders or service registrationsProvide customer service and supportSend scheduling updates, order confirmations, and important alertsImprove website performance and user experienceMaintain opt-in records and consent trackingPrevent fraud and ensure site security

3. SMS Messaging & Compliance

Text Message Terms & Conditions:

By opting into SMS services, you agree to receive text messages related to service status, scheduling, customer service, and updates from PANHANDLE CROSSFIT GROUP, LLC.

Opt-In & Consent:

You will only receive texts if you’ve explicitly opted inAll opt-in actions are recorded with time stamps

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations

Opt-Out Instructions:

Reply "STOP" at any time to unsubscribe from text messages

A confirmation will be sent, and no further messages will be delivered unless you re-opt in

Opt-out requests are honored within 24 hours

Message Frequency & Content:

Message frequency depends on your service engagement and activity

Messages are limited to transactional, scheduling-related, or essential communication

Promotional messages will only be sent with separate, explicit consent

Help & Support:

Text "HELP" for assistance or contact us at [email protected]

Support is available during standard business hours

Carrier Information:

Message and data rates may apply

Major U.S. carriers are supported; carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement:

Your SMS data is never sold or shared except:

With service providers assisting in message deliveryWhen required by law (e.g., court orders)

We enforce strict data protection protocols for all SMS communications.

4. Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share data with:

Service Providers:

Third parties for order processing, scheduling, payment processing, and customer supportSMS providers for sending opt-in-based messagesAll vendors are contractually required to protect your data

Legal Requirements:

If required by law, subpoena, or to protect our legal rights

Business Transfers:

In the event of a merger or acquisition, your data will be protected under this policy

5. Data Security

We protect your personal data using:

Encryption during transmission and storage

Secure access controls and authentication

Regular system security reviews

Staff training in data protection

Breach response protocols and data backups

While we strive to safeguard your data, no method of transmission is 100% secure. We continuously improve our security measures to keep your information safe.

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

Monitor website traffic and engagement

Store your preferences for a better user experience

Analyze performance to improve our services

You can manage cookie settings through your browser. Disabling cookies may affect some website features.

7. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal data

Opt-out of marketing emails at any time via the "unsubscribe" link

Opt-out of SMS by replying "STOP"

Request details about how your data is used

Withdraw consent for future communications

File a complaint with a regulatory authority if needed

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices. Please review third-party privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website. If major changes occur, we will notify you via email or website notice.